Internet is off

[Aunti2001]

I just back home tonight and I was not able to connect to internet since at 8pm. This morning till afternoon around 5pm, I was able to connect internet and even watched sbs on demand. But suddenly, around 8pm the connection of internet was off. I tried to restart my modem, and all the light was on in the modem but no internet connection at all.

Please let me know whether any disrupton of internet conection in my area? Look forward for solutions

[Riezl]

Hi @Aunti2001,

Welcome to TPG Community!

Please send us a private message with your customer ID or username so we can take a look at your account.

To send a private message, please refer to this community link:How do I private message (PM) in the community - TPG Community

[Riezl]

Hi @Aunti2001, thanks for providing your account details via PM.

We've checked the status of your connection and we can see that it is dropping out. That being said, we'll have a specialist contact you between 5:30PM and 6:30PM Victoria time for troubleshooting.

Should you have a preferred contact number and time, please let us know. Thank you.

[Riezl]

Hi @Aunti2001, we can see that the issue has been escalated to our Engineering Team and they have lodged it to Telstra for further investigation.

In addition, a Telstra technician has been booked to check the service anytime between now and 18/Sep/2018.

Please be assured that our Engineering Team is closely monitoring the case and will be in touch as soon as new updates become available.

Should you need further assistance, please let us know. Thank you.