FOr the past month or more our internet has been dropping out and running slowly. We've checked all cables, reset modems, reset passwords everything possible, but no speed over 2MB/s and dropouts every minute or two on and off.
I recommend you have a read of the below article on slow speed issues.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app. https://www.tpg.com.au/download