Internet issues

hennessyk
Level 2
Hi,
Our internet is very unstable.. getting worse each day over the past few weeks.

Could you advise where to begin fixing the issue? The internet light constantly flashes and wps light is off.
1 REPLY 1
Shane
Moderator

Hey, Welcome to the community!

There are different types of dropouts that you may experience:

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

 


@hennessyk wrote:
Hi,
Our internet is very unstable.. getting worse each day over the past few weeks.

Could you advise where to begin fixing the issue? The internet light constantly flashes and wps light is off.