What is Senderscore

[ashleyne]

I have been getting emails not delivered with a message that my senderscore is insufficient. What is this all about ?

[BasilDV]

Hi @ashleyne

Welcome to the Community!

Are you able to send or post a screenshot of the error message?

Are you using an email client or the TPG Post Office?

Are you using your TPG email account or a third party email account? (please don't post your account or email address here)

BasilDV

[ashleyne]

Using Outlook 365, TPG Account, error below.

This message was generated by rpt-cro-mail03.tpgi.com.au

   ----- The following addresses had permanent fatal errors ----- <bazhan43@bigpond.com>

    (reason: 550 5.7.1 Connection refused - IB116. 60.241.0.58 senderscore too low. Please check https://senderscore.org)

   ----- Transcript of session follows ----- ... while talking to extmail.bigpond.com.:

<<< 550 5.7.1 Connection refused - IB116. 60.241.0.58 senderscore too low. Please check https://senderscore.org

554 5.0.0 Service unavailable

[BasilDV]

Hi @ashleyne

Thank you.

Are you able to send out emails to a different email address from your TPG account?

Have you tried sending an email from TPG Post office to the same email address? 

Please send me a PM with your TPG username to further check on it.

BasilDV

[pmedway]

I am having the same/similar problem sending to Bigpond accounts from my tpg account using outlook 2016. If I send from my Gmail account using outlook 2016 I don't have a problem.

The original message was received at Wed, 2 Feb 2022 10:16:21 +1100 from 118-208-192-227.tpgi.com.au [118.208.192.227]

This message was generated by rpt-glb-mail01.tpgi.com.au

   ----- The following addresses had permanent fatal errors ----- <xxxxxxxxx@bigpond.com>

    (reason: 550 5.7.1 Connection refused. 60.241.0.26 is blacklisted in ReturnPath RPRBL List. See https://senderscore.org/blocklistlookup/)

   ----- Transcript of session follows ----- ... while talking to extmail.bigpond.com.:

<<< 550 5.7.1 Connection refused. 60.241.0.26 is blacklisted in ReturnPath RPRBL List. See https://senderscore.org/blocklistlookup/

554 5.0.0 Service unavailable

[Anonymous]

Hi ashleyne,

Just checking should you require assistance, please send us your account details to better understand the issue affecting the email.

Regards,

Using Outlook 365, TPG Account, error below.

This message was generated by rpt-cro-mail03.tpgi.com.au

   ----- The following addresses had permanent fatal errors ----- <bazhan43@bigpond.com>

    (reason: 550 5.7.1 Connection refused - IB116. 60.241.0.58 senderscore too low. Please check https://senderscore.org)

   ----- Transcript of session follows ----- ... while talking to extmail.bigpond.com.:

<<< 550 5.7.1 Connection refused - IB116. 60.241.0.58 senderscore too low. Please check https://senderscore.org

554 5.0.0 Service unavailable