Internet keeping drop out

[bluebird1999]

Have the NBN50 for 3 months now, keep droping, what the hell?

Any suggestion? or any better provider to change for?

Thank you for suggestion.

ning

[Anonymous]

Hi @bluebird1999,

There are different caused of dropouts that you may experience.

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

We have created this article that can guide you on How to Check for NBN Network Outage

Cheers!