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Internet keeping drop out

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Level 2

Have the NBN50 for 3 months now, keep droping, what the hell?

Any suggestion? or any better provider to change for?

Thank you for suggestion.

 

ning

1 REPLY 1
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Moderator

Hi @bluebird1999,

 

There are different caused of dropouts that you may experience.

 

  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

Cheers!