TPG Community

Get online support

Internet keeps cutting out

Highlighted
Level 1c

Hi,

My connection keeps cutting out since two weeks.  

Cuts are mainly during evenings and week-ends and can last several hours.

Could someone look into this?

 

Thanks,

 

Julien

4 REPLIES 4
Highlighted
Moderator

Hi

Please send me your username , customer account number or mobile phone number via private message and i can then check your service.

 

John

Highlighted
Level 1c

Hi, 

 

The Internet cuts mentionned in my previous message stopped for some months. 

But it started again since this week-end and we haven't had connection for the last 24h.

I'm not paying 70$ per month to have such recurring issues.

 

Julien Terraube 

 

 

Highlighted
Moderator

Hi @terraube2020

 

The issue has been raised to our Engineering team for further investigation and updates will be given within 24 to 48 hours by an assigned Engineer once available.

 

Stay safe

BasilDV

Highlighted
Level 1c
@terraube2020

If you search TPG feedback recently, you will see a whole bunch of sh*** of TPG. Hope you will be able to use your internet soon.