Internet keeps dropping out or very slow

[Leah1001]

Had NBN check everything yesterday. He said it was the Modem when he checked. TPG says it’s ok. It’s not. The problem is intermittent. What’s to be done? I’m not happy with the slow speed and dropouts

[Riezl]

Hi @Leah1001 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community