Hi @Yan
Welcome to TPG Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the network.
We've arranged a call tomorrow between 10AM - 12NN from our Tech team to run some real time test to further understand the nature of the problem.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
BasilDV
