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Internet keeps dropping out

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Yan Level 1
Level 1

Hello, our internet keeps dropping out. It’s been happening for a while now but seems to be more frequent now. Account number is XXXXXXX.

1 REPLY 1
Moderator

Hi @Yan 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the network.

 

We've arranged a call tomorrow between 10AM - 12NN from our Tech team to run some real time test to further understand the nature of the problem.

 

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

 

BasilDV