Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
I have looked up your case and TPG are actively working with NBN to get this issue resolved.
I'm not sure if you received it but this text was sent to you today at 1.19pm. "We are still working with NBN on investigating and resolving your service concern. We will keep you updated on the progress."
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Do you feel this issue is now resolved ?
I can see there have been tickets raised and since resoilved.
In regard to slow Wi-Fi....
Was this actually wireless, and if so which Wireless band 2.4G or 5G