Internet keeps dropping out

[Cunningham]

Hi. I got my internet set up on the 15/2/21. It was the nbn 100 plan And ever since set up it has being constantly dropping out. When the internet cuts out the dpn light on the modem turns off, and after a delay it starts flashing tide a while until it goes solid and I get internet again. There isn’t a pattern some times it will happen several times and then other days it only does it one. Thank you in advance.

[Riezl]

Hi @Cunningham ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community