TPG Community

Get online support

Internet keeps dropping out

Tke100
Level 2
hi
For the past couple of days my internet keeps dropping out and I was wondering if anyone can help, I’ve tried resetting it and following all the steps for trouble shooting and nothings working. Please help
1 REPLY 1
Shane
Moderator

Hi @Tke100 ,


Thanks for raising this to us, we're sad to learn that you're having issues with the connection.

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 


@Tke100 wrote:
hi
For the past couple of days my internet keeps dropping out and I was wondering if anyone can help, I’ve tried resetting it and following all the steps for trouble shooting and nothings working. Please help