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Internet light not flashing on NBN

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Level 1b

We had our modem delivered to our place. It's FTTB. 

The instructions say if no NTU box was delivered, plug the dsl line into the phone line. Tried this and DSL light is on but no internet.

There was an NTU box left in the apartment which is connected via the coax cable to the wall socket. Tried this and the NTU box shows the online light flashing however connecting it via ethernet to the modem again shows no internet light on! 


Please help! 

3 REPLIES 3
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Moderator

Hi @fionamaclay , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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Level 1b

user name  xxxxxx

Not sure of customer ID

address is xxxxxxx, Rose Bay, 2029

 

it wasn't letting me send a DM for some reason

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Moderator

Hi  @fionamaclay, we have checked the status of your connection and it shows up and running now. Should you need further assistance, feel free to message us. Thank you.