Internet light off and no internet

[DA229]

My internet is off for no reason, my internet randomly got cut off and I tried resetting my modem a few times and the light of the internet would not turn back on and my internet wouldn't turn back on. I tried calling support but I was waiting in queue for 30 minutes.

[BasilDV]

Hi @DA229 

Before performing any troubleshooting, we advise customers to check if their service is affected by an outage.

• TPG service status
• NBN network status

If not, please send us a private message with your account details and we'll check this further.

BasilDV