Internet light off

Morgyhu92
Level 2
Help? My service was reconnected this morning but still have issues getting and internet connection. Everything is plugged in correctly and all other lights are on except Internet.
1 REPLY 1
Ahra_G
Moderator

Hi @Morgyhu92

 

For customers experiencing issues with their connection, you may check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

Otherwise, please confirm your TPG Customer ID or username via private message in order for us to assist you further.

 

 

Regards,

Ahra_G