Good day, sharon!
Welcome to TPG Community!
We're sorry to know that you're unable to use the service. We're certainly here to help!
I went ahead and tried searching for your account using your Community info but was not able to confidently verify the details. Could you please send us a private message with your account details so we can assist you accordingly?
You may refer to this link on how to send a PM: How to send a private message
We'll wait for your response.