Internet -nbn

Level 2

We have the nbn black box and the tpg modem I just would like to know when will an nbn provider becoming to our home to check why our Internet is still not working. I lodged a request more than a week ago and I need to work from home so I need the Internet to be setup as soon as possible. I am yet to receive any updates.

Hi @tinasj1987 ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community