NBN bundle 50 current upload speed 0.3MB/S

[cao33333]

We are at willoughby NSW
NBN bundle 50 $69.99 per month.
Advertised 50MB/s download speed and 18MB/s upload speed.

Already 2 weeks, our download speed around 25/mb/s. Upload speed 0.3MB/s.

We booked NBN technicians come for inspection. They canceled appointment by themselves without notice us.

[Anonymous]

Hi @cao33333, 

For customers experiencing speed issue, we've created some articles that may help:

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?
• Troubleshooting internet connection issues

In your case, it appears that this has been escalated to our Engineering Team. We'd like to take a look at make a follow up to fast track the resolution.

Please send us a private message with your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community