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Internet not activated

Level 2
Hi Team,
I have sent mail to with my Rental agreement and account number for activation of internet on 15th Feb and also made a follow-up call today to 1300 023 575 number. Still I haven't got my internet activated. Can someone help me here.

Hi @rtavanam,


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide


We have also created setup guides for all technologies that TPG use :


New Connection Setup Help


In your case, the service has been activated and you should be able to use it now.