Hi @Joshl ,
Thanks for raising this to us. We'd love to help and get to the bottom of this, to better understand what causing dropouts on the service please send us your account details (Username/Customer ID together with the address on file).
In case you need a reference:
So today my internet connection had been cutting out at regular intervals.
Restarted the modem a few times and got it working for the first few disconnections, now its disconencted for the 3rd-4th time and fails to reconnect. On the modem it still says there is no active internet connection.