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Internet not connected NBN

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Level 1a
So today my internet connection had been cutting out at regular intervals.

Restarted the modem a few times and got it working for the first few disconnections, now its disconencted for the 3rd-4th time and fails to reconnect. On the modem it still says there is no active internet connection.
3 REPLIES 3
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Moderator

Hi @Joshl ,

 

Thanks for raising this to us. We'd love to help and get to the bottom of this, to better understand what causing dropouts on the service please send us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference:

 

How do I private message (PM) in the community 

 

Regards,

 


@Joshl wrote:
So today my internet connection had been cutting out at regular intervals.

Restarted the modem a few times and got it working for the first few disconnections, now its disconencted for the 3rd-4th time and fails to reconnect. On the modem it still says there is no active internet connection.

 

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Level 1a

Hi Shane,
It appears the issue has resolved itself, will continue to monitor connection

 

Regards

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Moderator

We're glad to know that @Joshl. Let us know how it will go, cheers! Smiley Happy