Internet not connecting

[Michael445]

I've had my modem plugged in for around 12 hours and I still receive the message to wait 30 minutes for my NBN connection, I have restarted my modem and all the lights I need are on

[Mel_G]

Hi @Michael445

We have located an account using your community details and based on our records you were able to speak with our technical team who were able to assist you with connecting to your internet service.

In case this is not correct then we're most likely looking at the wrong account, in this case kindly send us a PM with your customer ID and complete address for assistance.