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Internet not working, all 4 lights on but no internet. NBN HFC

Level 2

I need to work from home, I have my internet down since I woke up today

Tried to call twice and aparently nbn are working on this according to TPG engineers.

All 4 of the nbn light modem is on, but the tp-link nbn gatweway is missing the internet light even though the WAN list is on


I"ve been with tpg for 10+ years,

but I really need this issue sorted, otherwise I can't work, 


Thanks Bernie


Hi @sookie1986 ,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community