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Internet not working - no internet option to connect to in internet options

benjamin2016
Level 2

Hi

 

There seems to be no internet this morning - i've reset the router, and there is no internet option for me to choose our connection any more - it was there this morning.  I'm currently on my hotspot via mobile phone. Are there any local internet issues that is causing this. Thanks

1 REPLY 1
Shane
Moderator

Hi @benjamin2016 ,

 

We're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@benjamin2016 wrote:

Hi

 

There seems to be no internet this morning - i've reset the router, and there is no internet option for me to choose our connection any more - it was there this morning.  I'm currently on my hotspot via mobile phone. Are there any local internet issues that is causing this. Thanks