Welcome to TPG Community!
We were able to locate your account using your community details and checked the account.
We understand that you were able to contact our Tech team and the case was escalated to our Engineering team since there's an evident fault on the copper network.
They've lodged the case to our wholesale provider Telstra and advised us that they have booked a technician to check your TPG service anytime between now and 31/Jan/2019. Your attendance is NOT required.
Further updates will be given by your assigned Engineer.
Should you require further assistance, please let us know.