Internet not working when raining

[elangovb]

Hi There,

My home internet is again not working from yesterday's rain and i tried my level best in my end by reseting modem and unplug/plug the internet cable. But no luck.

Could you please check my ADSL connection, username: xxxx

You can check my speedtest result in the below link

https://www.speedtest.net/my-result/i/3185646794

thanks

[Riezl]

Hi @elangovb, we have checked the status of your connection and it appears to be up and running for more than 21 hours now.

If you're still having issues, please PM us your best contact number and most convenient time to receive a call for troubleshooting.

[elangovb]

Hi @Riezl , Thanks and please note that the connection has been always intruppted when raiing or after rainy day. You can check the below link for today morning speed.

https://www.speedtest.net/my-result/i/3188013566

I wont be in home during day time (8am-6pm) due to work location @ CBD, but happy to receive call if you want any clarification. 0459 857 817.

[Riezl]

We are unable to view the speed test result on the link you have provided, @elangovb. Can you PM us a screenshot instead?

[elangovb]

Please find attached snap shots @Riezl 

[Riezl]

Thanks @elangovb. We'll have a technical specialist contact you for assistance. May we know what time you'll be home?