Internet not working

[qzbpku1995]

Since this morning the network is not working. The UNI-D lights on NBN box are off.

[Riezl]

Hi @qzbpku1995, we can see that the issue has been escalated to our Engineering Team and it was lodged to NBN Co.

An NBN technician has been booked for Tuesday, 09 April 2019, 8:00 AM - 12:00 PM to further investigate this.

Our Engineering Team is closely monitoring the case and the assigned case engineer will contact you as soon as a new update becomes available.

Should you have further queries, please let us know. Thank you.

[ngkokheng]

I live in Rouse Hill, mine is not working since 5 Apr morning till now. Calling TPG support with no answer, any help to find out the reason?

[BasilDV]

Hi @ngkokheng,

Welcome to TPG Community!

We were able to locate your account using your community details and have seen a possible fault on the NBN network which affected your TPG service.

We've escalated the case with our Engineering team and they will be in touch with your via SMS or phone call within 24 to 48 hours once an update is available.

Should you require further assistance, please let us know.

Kind regards,

BasilDV