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Internet not working

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Level 1a
Hello,
My internet just stopped working and noticed the internet light on the router is not flashing, too. Trying to find out what is going on. (tried re-start the router still not working and confirned no payment in arrears).
Can anyone help?
1 REPLY 1
Moderator

Hi @manting1103,


Welcome to the community!
 

We tried to use your Community Details to pull up the account unfortunately it does not show any matching records.


Are you still have no connection with your service? If so, we'd like to get your account details (Username/Customer ID together with the address on file).


In case you need a reference: How do I private message (PM) in the community.

 

Cheers!