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Internet not working

Lizzybae0202
Level 2
Hi my internet is not working suddenly. Please check this out for me. I reset modem than the light is on. But still we can’t connect to Internet.
1 REPLY 1
Rica_R
Moderator

Hi @Lizzybae0202,


Thanks for reaching out and our sincerest apologies for the inconvenience. We have experienced an unplanned outage affecting all of our customers. Affected customers has experienced difficulty accessing internet, TPG My Account and using home phone services.


Our Network Engineers has been immediately engaged and resolved the issue. Customers should see services progressively restored as the restoration continues.


In the meantime, you may check this community article for updates: https://community.tpg.com.au/t5/Broadband-Internet/UPDATE-Outage-Notification-NBN-ADSL-TPG-FTTB-Inte....