Internet not working

[bergmus]

Hi my internet has not been working for over a month we have had Telstra out here tpg out here and our electrician out here. This is unacceptable. Please have this fixed ASAP. What am I paying for? Please call me ASAP

[Shane]

Hi @bergmus,

Welcome to the community!

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In this case, we've seen that your service has been connected to our network, on the other hand we noticed that the NBN installation for the service is ongoing, we'll have one of our Provisioning Case Manager to contact you for the update.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,