Internet not working

[Thesecretrecipe]

Hi my internet is not working from last 4 Days and I am loosing my business everyday. This is not good I am already down in business and then no internet can’t Handel it please fix this ASAP

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[peter_k]

Hi

Progress is being made.

The Telstra issue has now been fixed. Possible jumpering issue at the MDF of your complex now.

I have asked for a Tech to visit.
Please ensure your Modem is connected to the wall socket and turned on until this is fixed..

Regards,

Peter

[peter_k]

Hi

Whilst your service is down have you thought about setting up Call Forwarding on your number to a Mobile.

If this is important to you you can login into your TPG account here to set this up.

https://cyberstore.tpg.com.au/your_account/index.php?function=homephonesc

Regards,

Peter