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Internet not working

Thesecretrecipe
Level 2
Hi my internet is not working from last 4 Days and I am loosing my business everyday. This is not good I am already down in business and then no internet can’t Handel it please fix this ASAP
3 REPLIES 3
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

peter_k
Moderator

Hi

 

Progress is being made.

The Telstra issue has now been fixed. Possible jumpering issue at the MDF of your complex now.

I have asked for a Tech to visit.
Please ensure your Modem is connected to the wall socket and turned on until this is fixed..

 

Regards,

Peter

peter_k
Moderator

Hi

 

Whilst your service is down have you thought about setting up Call Forwarding on your number to a Mobile.

If this is important to you you can login into your TPG account here to set this up.

https://cyberstore.tpg.com.au/your_account/index.php?function=homephonesc

 

Regards,

Peter