Internet not working

ardrey
Level 2

In the last couple of months my internet has been dropping out, first time was a couple of days I rang support, they reset the line, everything worked. The other 2 times about a month apart, would still ring support, the issues wouldn't be resolved as quickly as the first time, but a few days later it would just start working again. 

 

 

Anyone else experiened similar? Any solution greatly appreciated. 

Thanks. 

1 REPLY 1
Shane
Moderator

Hey, @ardrey 

 

Let us help check what causing this dropouts and fix this ASAP. Since most of the troubleshooting has been done send us your details to proceed with initial assessment.

 

How to send a PM? 

 

Regards,

 

In the last couple of months my internet has been dropping out, first time was a couple of days I rang support, they reset the line, everything worked. The other 2 times about a month apart, would still ring support, the issues wouldn't be resolved as quickly as the first time, but a few days later it would just start working again. 

 

 

Anyone else experiened similar? Any solution greatly appreciated. 

Thanks.