Internet not working

[findlayjay]

Hi guys,

My internet was installed about a month ago and it was working up until a few weeks ago. Would there be any reason for this? I am able to connect to the router but unable to connect to the internet. The ADSL light is not flashing. It's been not working for a few days now.

Thanks,

Jayden

[Riezl]

Hi @findlayjay,

Welcome to TPG Community!

We have located the account using your community details.

We can see that the issue has been escalated to our Engineering Team and they have lodged it to Telstra who has committed to send a technician anytime between now and 05/Mar/2019.

The Team is closely monitoring this case and will be in touch as soon as a new update becomes available.

Should you have further queries, feel free to drop us a message. Thank you.