Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
They have lodged the case to NBN Co. and an NBN technician has been booked to further investigate the issue.
We have sent the details of the technician appointment via SMS and we have also received your confirmation about it.
Our Engineering Team is closely monitoring your case and the case engineer will be in touch for any additional update.
Let us know should you have further queries. Thank you.