Internet not working

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Level 1
Hello, My internet is showing up to connect too but when you try to load anything using the wifi it does not load at all, we have tried everything it suggests such as turning it off switching plugs etc and nothing has fixed the connection... please contact to help
1 REPLY 1
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Level 8

What lights are lit on the NBN connection box and wifi router?

Do you have a computer to connect by cable to router? Does it have same problem as wifi device?