Internet not working

Level 1c



I am hoping you can please provide some customer service. 


My modem has all necessary lights on and the wifi is connected however there is no internet. I have followed the recommended steps to reset it but still with no luck. 


I have contacted additional support companies as finding a solution through your forums and getting in touch has been quite challenging and all of them have said that it is an issue I need to discuss with the provider. 


I'm sure you can understand the frustration as my entire household is currently working from home and requires internet to do so. 


Looking forward to a prompt resolution.  





Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service