Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
Progress is being made.
The Telstra issue has now been fixed. Possible jumpering issue at the MDF of your complex now.
I have asked for a Tech to visit.
Please ensure your Modem is connected to the wall socket and turned on until this is fixed..
Whilst your service is down have you thought about setting up Call Forwarding on your number to a Mobile.
If this is important to you you can login into your TPG account here to set this up.