Internet not working

Level 2
Hi my internet is not working from last 4 Days and I am loosing my business everyday. This is not good I am already down in business and then no internet can’t Handel it please fix this ASAP
3 REPLIES 3
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

Moderator

Hi

 

Progress is being made.

The Telstra issue has now been fixed. Possible jumpering issue at the MDF of your complex now.

I have asked for a Tech to visit.
Please ensure your Modem is connected to the wall socket and turned on until this is fixed..

 

Regards,

Peter

Moderator

Hi

 

Whilst your service is down have you thought about setting up Call Forwarding on your number to a Mobile.

If this is important to you you can login into your TPG account here to set this up.

https://cyberstore.tpg.com.au/your_account/index.php?function=homephonesc

 

Regards,

Peter