Internet not working

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Level 1c
Level 1c

Hi,

The orange light (see attached) appeared on the modem today around 10am and internet is gone since.

I rebooted the modem several times without luck.

 

Can someone help us fix the issue?

 

Regards,

Rem

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Moderator

Hi Remy

 

There is currently an unplanned NBN outage and your service is one of 612 services affected in your area.

NBN has begun activities to restore the network and will provide an update shortly.

Sorry for the inconvenience

 

Regards,

Peter