Hi @Chris_Johnstone ,
Welcome to the community!
We're sad to know that you're having issues with the service. We're able to locate the account using your community details and ran an initial test, the result shows a possible line fault affecting the service. We'll raise this to our Engineering Team for further handling and investigation, please confirm your best contact number and preferred time.
Note: Engineering Team's assessmentt may take 24-48hrs and you should receive an update from them via SMS or Phone call when it becomes available.
For reference: How do I private message (PM) in the community
My internet has been offline now since Wednesday evening........I think I may need a technician to fix the problem