Welcome to TPG Community!
We tried to locate your account using your community details to no avail.
We'd like to look into your account for better understanding of the situation and have this resolve as soon as possible.
Please send me a PM with your TPG username or customer ID number.
Thank you @123456
It appears that you've already contacted our Tech team and the case as escalated to our Engineering team since there's an evident fault within the Telstra copper network.
A Telstra technician was booked to check your TPG service anytime between now and 07/Jan/2020. Your attendance is NOT required.
Further updates will be given by your assigned Engineer as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.