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Internet slow on TPG nbn.

Brianau13
Level 2

Subscribed TPG 250MB/s fibre nbn service. It is quite often to have slow and lagging internet experience at night. FaceTime - lagging seriously, YouTube very slow, FB/IG photos loading very slowly. When I test the speed online, it appared to be 250MB/s. No idea why on one hand those apps are lagging, while the speed test showed 250MB/s. Please advise. Thanks. 

1 REPLY 1
kate_
Moderator

We want to make sure you're able to use your internet to its full potential, @Brianau13!

 

Are you seeing this lagging on all of your devices, or only some? Do you see any difference after giving your modem a restart?