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Internet speed and dropouts

Level 2

Two issues


1.  Typically I was getting 35 - 40 Mbps until the last two weeks where speeds have been 10 -15 Mbps and there have been frequent dropouts that usually last 1-2 minutes but occasionally a little longer.  There is no reported NBN FTN issues for my Canberra location.

I have reset the Huawei modem/router several times but to no avail.

2.  On several apple devices I have warning messages that my wifi connection has weak security.  The recommended setting is WPA3.  My modem/router doesn't support this standard.  Is the solution a new modem/router?


Hi @jpflett,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it



If the issue persists, please send your Customer ID or username via PM in order for us to check the status of your service.