Internet speed change

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Level 1a
How long after changing NBN plan until the internet download speed changes? I just upgraded to NBN50 with max speed 45.6mbps, but speed test still show 10.9mbps. I did turn router off for 30 seconds and back on again.
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Moderator

Hi @Sambo 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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2 REPLIES 2
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Moderator

Hi @Sambo 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

View solution in original post

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Moderator

Hi

 

I am reviewing your internet service

Are you using wireless or wired connection?, if any chance to run speedtest using your mobile, you could install TPG app?

 

Thanks