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Internet speed is not upto standard

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Level 1b

Due to internet drop out I have upgraded nbn intnernet from NBN50 to NBN100. But still I am getting speed only around 24 to 30 Mbps which is not promised speed.

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

 

Highlighted
Moderator

Hi

 

I just completed a remote speedtest on your modem and without asking anyone to stay off the Internet for the duration of the test I had the following result.

Speed Result
timestamp 2020-05-05 16:12:06
download_mbps 72.22 Mbps

I noticed in the picture you sent us that you are doing your speedtest via Wifi.

Obviously alot of factors can effect WIFI.

Can you connect to your modem via Ethernet to see if you get a similar result to what I did.

 

Regards,

Peter