Moving Home

Highlighted
Level 1c

Im moving to my new address this week and i havent been able to get a hold on TPG via phone or email. 

Ive submitted a moving home request throught the my TPG app last week and still havent heard anything back. i need this sorted out ASAP

5 REPLIES 5
Highlighted
Moderator

Hi @andypish90 

 

          

Welcome to TPG Community,

 

Could you PM me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

 

Regards,

Rajen

Highlighted
Level 1c
 
Highlighted
Moderator

Hi @andypish90 

                I can see NBN is ready to connect, at the new place.

I can see the existing NBN box (ARRIS BOX) inplace.

 

Please make sure current tenants cannot take it with them, its property of NBN and Dedicated to specific adress only, even if they take it with them it won't work, and it will delay your installation process.

 

By the time I will get relocation team to contact you.

Thanks

Rajen

 

 

Highlighted
Level 1c

my bundle bundle will be coming with me. im not leaving it for someone else to use.

 

Please get somone to contact me.

 

Thanks

Highlighted
Moderator

Hi @andypish90 

 

          Relocation team will contact you once someone available, As I replied earlier, Make sure at your new adress, NBN box in place.

so relocation can be done remotely without any tech visit 

 

Thanks 
Rajen