Internet speed, post code not match

[Charlos]

Hi there, I have been present issues with my internet speed and also I can not get in my account because I can not reset the password because the post code is not match so I just ask for help because I have been pay currently for more that 2 years for a poor service so I need to fix it as soon as possible. The speed show me 0.2 mbs of uploading and less that 5 mbs of downloading so it look not right

[Riezl]

Hi @Charlos , 

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community