Terrible Download Speed

[Keiran1989]

I have only been getting between 1-3MB / s when I am paying for 50MB/s. Usually at night I receive anywhere between 25-50 MB/s but recently the speed has been terrible. I contacted TPG and they said that they would call me in 3-4 hours which would be 10:30pm at night which is a little inappropriate. Looking for assistance/ answers....

[Anonymous]

Hi @Keiran1989 , 

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community