Get online support
Hi, I got the email on March 5th saying it would upgrade today 6/4/21. As of 8pm the speed is still the same and hasn't increased. I've reset both modem/routers twice and still no change.
Hi @sbulmer , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community