Daily dropout issue

Yimasaka
Level 2
Hello

I’m in Kareela NSW, almost daily basis our internet drops off which is really affecting our working from home activities.
We rarely had an issue with our old place (Kirrawee), we moved to Kareela about 4 month ago. Our NBN changed from FTTP to HFC upon relocation. I use a modem router provided by TPG(Huawei HG659)
There doesn’t seem to be any pattern when it happens, could be in the morning or afternoon. It usually last 2-3 min.

If anyone knows what I can do to fix the issue it would be much appreciated.

Thanks
1 REPLY 1
Riezl
Moderator

Hi @Yimasaka,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

If you are still having issues, please send us a private message with your TPG customer  ID, username and complete address so we can pull up the account and further help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community