Similar to a few other people here, I received notification that I would receive a temporary speed boost for 6 months commencing today 06/04/21 however my speed remains unchanged.
Can you please advise when this change will take place or if there's anything I need to do. I can provide evidence of the notification and my account details as required.
Thanks for raising this with us and we apologise for the inconvenience.
We'd like to look into the account for better understanding of the situation.
Please send me a PM with your TPG username or customer ID number along with the notification that you received.
I have the same issue as OP. But I'm unable to PM you. I don't have the "Send a message" button when I click on your name. Possible that I don't have permission to PM yet as I just created the account.