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Temporary Change of Existing Plan - Nothing Happened

JRad
Level 2

Hi,

 

Similar to a few other people here, I received notification that I would receive a temporary speed boost for 6 months commencing today 06/04/21 however my speed remains unchanged.

Can you please advise when this change will take place or if there's anything I need to do. I can provide evidence of the notification and my account details as required.

 

Regards,

Jarrad

6 REPLIES 6
BasilDV
Moderator

Hi @JRad 

 

Thanks for raising this with us and we apologise for the inconvenience.

We'd like to look into the account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number along with the notification that you received.

 

How do I private message (PM) in the community

BasilDV

komoku
Level 2

Hi @BasilDV,

I have the same issue as OP. But I'm unable to PM you. I don't have the "Send a message" button when I click on your name. Possible that I don't have permission to PM yet as I just created the account.

david64
Level 11

@komoku . You need to "sign in" using your Community userid and password. You will then get Send a message button.

72debbie
Level 3
Hi @BasilDV,

I / we have the same issue and I will send You a PM as well, if this is ok ?

Best Regards

72debbie
BasilDV
Moderator

Hi @72debbie

 

I received your message and this has been raised to our Accounts team.

Further updates will be given as soon as it becomes available.

 

BasilDV

72debbie
Level 3
Hi ,

thanks a lot for that !

Edit:
It's now working fine and the speed is great !
Thanks a lot again, to everyone involved in the process !
I / we really appreciate it !

Best Regards

72debbie